Privacy policy
At besthair.ae, operated by Best Hair General Trading LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us online.
1. Information We Collect
When you place an order, register, or contact us, we may collect the following information:
Full name
Delivery address
Email address
Phone/WhatsApp number
Payment details (processed securely via third-party payment gateways, we do not store your card details)
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support via WhatsApp, email, or phone
Improve our website and services
Send you updates, promotions, or offers (only if you consent)
3. Data Protection
We take reasonable measures to secure your personal information against unauthorized access.
Payment transactions are encrypted and processed through trusted third-party providers.
We do not sell, rent, or share your personal data with unaffiliated third parties.
4. Sharing of Information
Your data may be shared only with:
Delivery partners for shipping your order
Payment processors for completing transactions
Authorities if required by UAE law
5. Cookies
Our website may use cookies to enhance your browsing experience, remember your preferences, and analyze traffic. You can disable cookies in your browser settings.
6. Return & Refund Policy
At besthair.ae, we want you to be satisfied with your purchase. Please review our return guidelines:
Fresh Food Items: Cannot be returned once delivered. Customers must check fresh items in front of the delivery person. If the product is not acceptable, you may return it immediately at the time of delivery. After delivery is completed, no returns are accepted for fresh items.
Other Products (Foodstuff, Cosmetics, Hair, etc.):
If the item delivered is not what you ordered, you can return it within 7 days of delivery.
If the item delivered is the same as ordered but unused and unopened, you may return it within 7 days of delivery.
Opened, used, or tampered items cannot be returned for hygiene and safety reasons.
Refunds (if applicable) will be processed within 7–10 business days after the returned item is received and inspected.
7. Contact Us
If you have any questions about this Privacy Policy or our return policy, please contact us:
📍 Best Hair General Trading LLC
Dubai, United Arab Emirates
🌐 Website: besthair.ae
📞 WhatsApp: +971 58 885 0723